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No wonder Sears is failing...

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I used to really enjoy shopping with Sears. Thumbing through that big ass catalog in the fall, checking out the Levis, and looking at the pocket knives at Christmas time, but this last experience has thoroughly soured me on shopping with them in the future.
I placed an online order yesterday and opted to have them pull the order and I'd pick it up at the store. A pretty simple thing, hell grocery stores pull this off pretty well. Well, go to figure that half of the went to the store nearest me and the other half to another despite both items being in stock at both stores. The other store was approximately 55 miles away. The system did not notify me at all that there would be two pickup locations  (like Best Buy, WalMart or Target might do), and it went unnoticed until I only received one item upon pickup at the store near me. If the stores were closer together, I’d understand two pickup locations, but really would have hoped the system would have notified me if one item wasn’t available at the selected store designated for pickup.

Once we noticed the mistake, it appeared that this was a very difficult problem to solve and resulted in me waiting for 1 hour and 20 minutes for what should have been a 5-10 minute in an out pickup of an online order.

I appreciate the employees at the store helping me out, but seriously amazed that the circumstance happened in the first place. Though a very convoluted system, the store I was at was able to call the other store, and after some discussion, have them cancel the order for the item to be picked up there. The item available from the store I was in was “returned,” and the entire order was rung up through the cash register. I appreciate that they were able to find a resolution, but man, an impressive amount of time was dedicated to this mishap- internally for the employees and on my end.  Knowing all of this now, I would have never made the purchase at all.

I guess I'd be more understanding if it was 2002 and online ordering was a new concept. But man, in a world where I can hop on the internet, make a selection, and purchases magically show up at my house in two days or groceries are waiting for me at the store, its really no wonder why Sears is tanking. I felt really bad for them, but this was crazy. 

Further, I wrote them to (nicely) give them a heads up about the trouble with their system and suggested they take a look at their internal processes. I didn't ask for any money back, no coupons, nada- just being friendly in hopes it doesn't happen to others. The message I got back was a half hearted one liner stating, "Sorry about inconvenience. We show that you got your purchase." 

That was it. No name, signature, or anything that really has any call back to what was once the Amazon of the day. Its unfortunate, but theres a pretty good reason they're circling the drain. 

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Yup. I don't feel bad for Sears at all though. They're consistently one of the worst employers in the nation and are incompetent on many levels of corporate management. I have zero respect for them. 

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there is a sears about four miles from me.  i go there about once a year.  was there a few days ago looking at lawn mowers, eventually bought one at home depot.  i bought a cannister vacuum cleaner a couple years ago from sears and it's been good.  but i hear you.  sears is a ghost town every time i go there.  capitalism at work.  besides being beaten out by online shopping, they also have to compete with home depot, lowes, walmart, target, etc.  sears, penneys, kmart all going down soon.

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On 4/21/2018 at 6:59 AM, JimK said:

there is a sears about four miles from me.  i go there about once a year.  was there a few days ago looking at lawn mowers, eventually bought one at home depot.  i bought a cannister vacuum cleaner a couple years ago from sears and it's been good.  but i hear you.  sears is a ghost town every time i go there.  capitalism at work.  besides being beaten out by online shopping, they also have to compete with home depot, lowes, walmart, target, etc.  sears, penneys, kmart all going down soon.

I'm going to sound crazy here, but I like Sears still. I won't get the big ticket items there, but I find they generally have really good sales on closeouts clothes. You can pick up the basics there real cheap on the sale rack.

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